Shipping policy

Looms & Tassels – Domestic Shipping Policy (India) 🇮🇳

Last Updated: June 2026

At Looms & Tassels, we are committed to delivering your handcrafted products safely and efficiently across India.

1. Free Shipping Across India

  • We offer FREE shipping on all orders across India.

  • No minimum order value is required.

  • Orders are delivered within standard timelines based on your location.

 

 

2. Order Processing & Dispatch

  • Orders are typically processed within 1–3 business days.

  • Once your order is dispatched, you will receive tracking details via Email, SMS, or WhatsApp.

Please double-check your email address and phone number during checkout to ensure you receive timely updates.

 

 

3. Delivery Timeline

Estimated delivery time:

3–7 business days

Delivery timelines may vary depending on:

  • Delivery location

  • Weather conditions

  • Public holidays

  • Courier partner operations

  • Unforeseen circumstances

 

 

4. Important Delivery Guidelines

To ensure smooth delivery, please note the following:

  • Please provide an active Indian mobile number during checkout.

  • Courier partners may send an OTP for successful delivery.

  • If you expect someone else to receive the package on your behalf, please share the OTP only after confirming safe receipt.

 

 

5. Return to Origin (RTO) Policy

Our delivery partners will attempt delivery up to 3 times.

If all attempts are unsuccessful, the parcel will be marked as RTO (Return to Origin) and returned to our warehouse.

Common reasons for RTO include:

  • Customer unavailable during delivery attempts

  • Incorrect or incomplete address

  • Incorrect mobile number

  • Incorrect pincode

  • Failure to provide delivery OTP

  • Refusal to accept delivery

Once an order is marked as RTO:

  • The parcel will be returned via surface transport.

  • The return process may take approximately 7–8 business days.

  • Re-shipment can only be initiated after we physically receive the parcel back.

 

 

6. Re-shipping Charges

If RTO occurs due to:

  • Incorrect address

  • Incorrect pincode

  • Incorrect phone number

  • Customer unavailability

Additional re-shipping charges of 200/-  will apply.

Please note:

Orders cannot be cancelled once dispatched.

 

 

7. Parcel Marked as Delivered but Not Received

If your tracking status shows "Delivered" but you have not received the parcel:

Please check with:

  • Building reception

  • Apartment security

  • Gate security

  • Family members

  • Neighbours

Courier partners may sometimes leave the parcel with an authorized person nearby.

If the parcel is still missing:

Contact us within 48 hours of the delivery update.

Provide:

  • Order ID

  • Tracking number

  • Relevant details

Contact:

💬 WhatsApp: +91 7893174495

📩 Email: hello@loomsandtassels.com

Please note:

After 48 hours, courier partners may no longer allow investigation requests.

 

 

8. Customer Responsibilities

Customers are responsible for:

  • Providing accurate shipping information.

  • Providing an active mobile number and email address.

  • Being available during delivery attempts.

  • Checking tracking updates regularly.

Failure to do so may result in shipment delays or returns.

 

 

9. Handmade Product Disclaimer

All Looms & Tassels products are handcrafted by artisans.

Slight variations in:

  • Colour

  • Print placement

  • Weave patterns

  • Texture

are natural characteristics of handmade products and should not be considered defects.

 

 

10. Contact Us

For any assistance, please contact us:

📞 Phone: +91 7893174495

💬 WhatsApp: +91 7893174495

📩 Email: hello@loomsandtassels.com

🌐 Website: www.loomsandtassels.com

 

 

Final Note

We work with trusted third-party logistics partners to ensure timely deliveries across India. While unforeseen delays may occasionally occur, our team will always assist you in resolving delivery-related concerns wherever possible.

By placing an order, you agree to this Domestic Shipping Policy.




Looms & Tassels – International Shipping Policy 🌍

Last Updated: June 2026

At Looms & Tassels, we are delighted to deliver our handcrafted sarees, dresses, and artisan products to customers around the world.

Please review the following policy before placing your international order.

 

 

1. Shipping Charges

International shipping charges are calculated based on:

  • Product weight

  • Package dimensions

  • Destination country

Final shipping charges will be displayed at checkout before completing your payment.

 

 

2. Order Processing & Dispatch

  • Orders are typically processed within 1–3 business days.

  • Once your order is dispatched, you will receive a tracking number via Email or WhatsApp.

Please ensure that your shipping address, email address, and phone number are entered correctly at checkout, as international shipments require accurate information for customs clearance and delivery updates.

 

 

3. Order Cancellation

  • Orders can be cancelled within 24 hours of placing the order for a full refund.

  • Once an order has been dispatched, cancellation is no longer possible.

 

 

4. Delivery Timeline

Estimated delivery time:

5–10 business days

Delivery timelines may vary depending on:

  • Destination country

  • Customs clearance procedures

  • Local courier operations

  • Public holidays

  • Weather conditions

  • Unforeseen circumstances

Please note that customs processing times differ from country to country and may occasionally result in delays beyond our estimated delivery timeframe.

 

 

5. Customs Duties & Taxes (DDU – Delivered Duty Unpaid)

All international orders are shipped under DDU (Delivered Duty Unpaid) terms.

This means that the product price and shipping charges do not include:

  • Customs duties

  • Import taxes

  • VAT/GST

  • Brokerage fees

  • Handling charges

These charges are the sole responsibility of the customer.

Important:

  • Duties and taxes vary by country.

  • Charges are determined by local customs authorities.

  • Courier partners may contact you to collect these charges before delivery.

Looms & Tassels has no control over or ability to estimate these fees in advance.

 

 

6. Failed Deliveries & Returned Shipments

Additional charges may apply if a shipment is returned due to:

  • Non-payment of customs duties or taxes

  • Incorrect or incomplete shipping address

  • Failure to complete customs or KYC requirements

  • Customer unavailability

If a shipment is returned to us, re-shipping charges will be borne by the customer.

Please note:

Orders cannot be cancelled once dispatched.

 

 

7. Exchange Policy (International Orders)

We currently do not offer direct exchanges or reverse pickup services for international orders.

If you wish to exchange a product:

  • You must arrange and pay for return shipping.

  • Return shipping charges are non-refundable.

 

 

8. Defective, Damaged, or Incorrect Product

If you receive a defective, damaged, or incorrect item, please notify us within 48 hours of delivery.

Please email:

📩 hello@loomsandtassels.com

Include:

  • Order ID

  • Clear photographs

  • Unboxing video (recommended)

After verification:

  • Customers must self-ship the item back to us.

  • A replacement product will be shipped free of charge.

 

 

9. Return Shipping Responsibility

International customers are responsible for arranging their own return shipping.

We strongly recommend using a reliable and trackable courier service.

Looms & Tassels is not responsible for parcels lost during return transit.

 

 

10. Customer Responsibilities

Customers are responsible for:

  • Providing accurate shipping information.

  • Providing a valid email address and phone number.

  • Completing customs or KYC requirements.

  • Paying all applicable duties and taxes.

  • Monitoring shipment tracking updates.

Failure to do so may result in shipment delays, returns, or additional charges.

 

 

11. Handmade Product Disclaimer

All Looms & Tassels products are handcrafted by skilled artisans.

Slight variations in:

  • Colour

  • Print placement

  • Weave patterns

  • Texture

are natural characteristics of handmade products and should not be considered defects.

 

 

12. Contact Us

For any assistance, please contact us:

📞 Phone: +91 7893174495

💬 WhatsApp: +91 7893174495

📩 Email: hello@loomsandtassels.com

🌐 Website: www.loomsandtassels.com

 

 

Final Note

We sincerely appreciate your support for authentic Indian handcrafted textiles.

While we work with trusted international courier partners to ensure timely deliveries, certain factors such as customs procedures, local regulations, and unforeseen circumstances may occasionally cause delays beyond our control.

By placing an international order, you acknowledge and agree to:

  • This International Shipping Policy

  • Payment of all applicable customs duties and taxes

  • Our Cancellation Policy

  • The handmade nature of our products

Thank you for choosing Looms & Tassels.